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I sent another email to the via the webform explaining and didn’t repeat herself and providing a ticket number for this very frustrating issue.
I got a call around 12:30 pm today from HP. This time I spoke with a very helpful gentleman named Milo who appologized for my sister’s HP experience. He then said that they would refund the cost of the restore disc to her.
OMG! Someone who could help stepped into the mess and fixed things!
He was super helpful and listened to my complaints and seemed very concerned since my sister had “converted” from Apple to HP that she should have been treated better.
He said he would look into the history of the case, but that they’d begin to refund that fee right away.
I spoke to Angeline today and she was so happy that they fixed that. Her computer is up and running again and hopefully everything else works out.
So, I guess that concludes my adventures in computer support. It just takes concise complaining. Over and over and over again.
I’m really thankful to Milo, though. He made my sister’s day.