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So I found a discrepancy on my pending transactions. I contacted Chase Bank like a good, suspicious netizen. They canceled my card and told me a new one was on the way within 4 days. The lady on the other line never said anything about 10 days.
I called today asking about my card only to find out about the 10 day thing. They then said that if I wanted a new card, it would cost another $5 to send me it.
I explained about the initial conversation and how I was told it would be this week. I was then transfered to another individual (Jim?) who listened to my rant and then said it would still be $5 to cancel the card and expedite a new one.
Now, here’s the rub.
- If they had told me about the 10 days initially, I would not have been upset. I would know what was going on with my card.
- If they offered to send me a new card and waive the $5 fee, they would have kept a customer who pays attention.
People may think I’m overreacting. Maybe I am. But I am also a really good customer. Looks like I’ll be going to a new bank.